• Work closely with Product management, engineer and product quality to produce clear, concise, and instructive prose
  • Investigate and piece together information to create coherent, useful documentation
  • Write for audiences with varying degrees of technical knowledge
  • Identify where existing documentation will need to be updated based on upcoming projects
  • Engage with customers and help answer forum threads if and when needed
  • Execute with minimal supervision in an unstructured and ambiguous environment

Requirements :

  • 2+ years in technical support related field, technical documentation, support operations, or equivalent
  • Degree in English, Journalism, or Creative Writing is a plus
  • Excellent written and verbal communication skills
  • Creative problem-solver
  • Experience with Web development, editing and content management tools
  • Establish and maintain strong cross-functional working relationships
  • Previous experience in SaaS company is a plus
  • Experience with Support Ticketing Systems, Knowledge base, Community Forums, Blogs, etc.

Top reasons to work here :

  • We have interesting problems to solve
  • Join a passionate early stage startup team that provide the cutting edge cloud based platform for retail, supply chain, commerce
  • The Founders believe in a culture of innovation, encouraging to create something you have passion

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